Magnintel helps SMBs and MSPs reduce IT support costs, improve security,and scale without hiring more IT staff.

  • Book a Free IT Cost Assessment
  • Get Your 40% Cost Reduction Roadmap

The Problem: Your Helpdesk Is Too Expensive

Most SMBs spend 30–50% of their IT budget just on support operations, yet face slow responses and manual errors.

  • Too many manual tickets
  • Too many repetitive issues
  • Too many tools, too little automation
  • Too much reactive firefighting

Hiring more IT staff is not the solution. Automation is.

 

 

How Magnintel Helps SMBs Cut Helpdesk Costs by 40%

Magnintel is an AI-driven Managed Service Provider (MSP) specializing in automation-first IT support, cloud management, and proactive infrastructure monitoring. We replace inefficient human-heavy helpdesks with AI + Automation + Tiered Support Models.

AI-Powered L1 Support (24/7 Without Hiring Staff)

Our AI helpdesk agents handle:

  • Password resets
  • M365 & VPN troubleshooting
  • Software installation requests
  • Device onboarding
  • Knowledge base queries

Result: Up to 80% reduction in L1 workload

Cost Impact: 20–30% support cost savings immediately

Automated IT Operations with RMM & PSA

We automate routine IT tasks:

  • Patch management
  • Antivirus & endpoint updates
  • Backup verification
  • System health monitoring
  • Auto-remediation scripts

Result: 30% fewer tickets before users even notice issues

Self-Service IT Portal for
Employees

Your users can solve issues instantly using:

  • Knowledge base articles
  • Automated workflows (new laptop, software request, onboarding)
  • AI chatbot integrated with documentation

Result: 10–25% ticket reduction

Proactive Monitoring & Predictive Maintenance

We detect and fix issues before downtime happens:

  • Disk and hardware failure prediction
  • Network performance monitoring
  • Backup & security alerts
  • Cloud performance analytics

Result: 40–70% fewer critical incidents

Tiered Global Support Model (AI + Offshore + Experts)

We use a cost-efficient, scalable support structure:

  • L1: AI agents & automation
  • L2: Offshore certified engineers
  • L3: Senior cloud & security specialists

Result: Enterprise-level support at SMB pricing

Standardized IT Stack = Lower Costs, Faster Support

We standardize your:

  • Endpoints & OS images
  • Security tools
  • Backup platforms
  • SaaS apps
  • Network hardware

Result: 15–25% reduction in troubleshooting effort

Our 6–12 Month IT Cost Reduction Roadmap

Book a Free IT Cost Reduction Consultation

Want to know how much you can save? We will analyze your IT environment and provide a custom 40% cost reduction plan—FREE.

Schedule a Free Consultation
Talk to an AI IT Consultant Now